Support

Check these, in order:

• You are signed in. Signing out stops alerts on that phone.
• Warden Pro or the free trial is active. Without it, Warden sends no alerts and the app shows the subscription screen.
• Notifications are on. iOS Settings > Notifications > Warden. If Warden shows an "Alerts can't reach you" banner, follow it.
• Your instruments. You are only alerted for windows that touch the instruments you picked.
• Focus modes can hold notifications back. Allow Warden in the Focus modes you use while trading.
• There may simply be no window. Restricted windows only happen around specific scheduled releases. The Calendar tab shows what is coming.
• News alerts are off, or set to high impact only. Releases outside your choice in Settings are not alerted.

News alerts are an optional heads-up before economic releases on the instruments you trade, whether or not you trade at a prop firm. Turn them on in setup or Settings and choose high-impact releases only, or high and medium. They come from a third-party economic calendar, so a release can move, be cancelled or be missing. A news alert is information, not a restriction: if one of your firms restricts the same release, you get the restriction alert instead, once.

New subscribers get a 2-week free trial of Warden Pro, first offered at the end of setup. Apple allows one trial per Apple Account. When it ends, the plan you picked renews ($5.99 a month or $49.99 a year) unless you cancel at least 24 hours before. If you cancel, you keep Warden Pro until the trial ends, then alerts stop.

Sign in to Warden with the same Apple Account you used before, then tap Restore Purchases in Settings. Restore uses the Apple Account signed in to the App Store on this phone. If Warden Pro still doesn't show, email us.

Apple manages it: iOS Settings > your name > Subscriptions > Warden. Cancel at least 24 hours before the period ends to stop the next renewal. Refunds are handled by Apple.

In the app, go to Settings > Export my data, or email us.

In the app, go to Settings > Delete account. Deletion is immediate and permanent, and removes your data from our database straight away (see the Privacy Policy for server logs and backups). It does not cancel your Warden Pro subscription: cancel that in iOS Settings as well.

The Live Activity card needs iOS 17.2 or later and Live Activities turned on, both for Warden and on the lock screen (iOS Settings > Face ID & Passcode). iOS also holds the card back in Low Power Mode.

The card is extra awareness, not the safety net. The heads-up alert before each window opens is Warden's main warning, and Low Power Mode does not hold it back the way it does the card. Like any notification it can still be delayed or missed, so always check your firm's calendar too.

No. Warden is independent and is not affiliated with, endorsed by or sponsored by FTMO or any other prop firm. Always check your firm's own rules.